Delivery & Returns

Delivery Times

We use 'Royal Mail' for all deliveries. Here is a rough guide to how long delivery is due to take, using the information provided by Royal Mail. Sometimes, during busier times of the year e.g. Summer Holidays and Christmas, these times can vary very slightly. Special Delivery is a guaranteed service and so this should not change even during busy periods.

POSTAGE

2nd Class - FREE (approx 2-4 working days)

2nd Class Parcel Signed for - £3.90 (approx 2-3 working days)

1st Class - £3.30 (approx 1-2 working days)

1st Class Signed for - £4.40 (approx 2-3 working days)

Next Day Guaranteed by 1pm (Up to 500GBP Insurance) - £6.45 (For orders made Mon-Thurs before 1pm)

 

 

International Shipping

We regularaly ship orders to outside of the UK. For International Shipping and other postage estimates please use the calculator on the Cart/Basket page to see options and prices.

 

Dispatch Times

Bags & most items listed

Sent out within 24hrs of order, sometimes on the same day if ordered before 1pm or by 'Special Delivery' before 1pm

Wedding Garters

Please allow 7 days for your garter to be made and dispatched. If needed more urgentluy, please contact info@catherinemee.co.uk and we may be able to help.

Other handmade items

Some of our items are handmade to order and therefore may take a little longer to dispatch as they will need to be made. The maximum dispatch time for order such as this is 21 days during busy periods. If you need your items sooner they can often be 'fast tracked', just drop us a note at info@catherinemee.co.uk with your requirements and we'll do our best to help.

 

Returns

NO QUIBBLE 14 DAY RETURNS (exc earrings*)

It's your big day so we completely understand if something just isn't quite right. Items bought to the same specification (as listed) on the site are fully refundable. Please return with original packaging within 14 days of receipt. Refunds will be issued after receiving your returned item/s.
Please return items to the address on your receipt and drop us a quick email so we know to expect it.

*For hygiene reasons we are unable to accept returns on earrings, even if they have not been tried on. If they are returned to us by mistake, we will send back via 2nd class postage.